Did you also remove custom content from DCCache folder?.If no, please do step#2 of the Game Problem FAQ.If you have a black screen while loading, please make sure to read and follow the Launcher Files section in the more comprehensive Game Help:Sims 3 Delete Cache Files FAQ.If no, please do step#1 of the Game Problem FAQ.Deleted all cache files and thumbnails?.If you have an issue that the game is not running or loading properly, nothing is fine! Remember, first rule of troubleshooting - Never Assume! Do not assume your CC is fine, that your Saves are fine, that the system is fine.Some of the fixes are never gonna be applicable to a Save game, the objects/Sims/glitched situation need a rebuy from catalog or a reset, unless you use an updated mod (that is already confirmed to be compatible with the patch) to force this 'kicking-in'.But then again, if you have CC, it is not advisable to test with a Save game anyway, since those CC would be out of there from step-1 (which you had done, haven't you?). So most of the 'fixes' offered in a patch do not kick-in in a Save game on the initial load, you may need to load it a few times. Please also remember, EA's patches do not as a rule get applied to a Save game.Most times a reinstall of just the base game is sufficient, sometimes it may also need a reinstall of the last Pack you had installed. If new User files does not resolve the crashing, means the issue is in the Application files.Or, discarding the problematic glitchy Save. So, if it is in the User files, it is a simple task of Finding Problem Custom Content.And doing it in that sequence also tells us if just the caches, CC or Saves and the rest is the one causing the issue.CC and Saves) or the installed game files in the Programs (aka Applications) path. With this 3-step process you'd be able to isolate if the issue lies in your User files (i.e. Please do not discount how crucial this simple 3-step troubleshooting Game Problem FAQ is.

If you had done a step so many times, there are no files to be removed (examples: cache files) - as the game has not been started successfully without crashing at all - don't worry about it. So, if you don't want to be asked to read this page twice, supply the required information without being asked in the first place! Any posts without such information will be redirected to this page. If you're planning to post in Game Help, please answer the questions in the Information to include section. If you completed one section and still have crashes, go onto the next section.until you reach the end. If a step did not solve the crashings, proceed on to the next step down the list.

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